I enjoy speaking with our customers when they are either here making a payment or getting their cars serviced.  The customer I was speaking with today had bought her car from us about 18 months ago.  The a/c compressor was going bad and it was one of those that is more expensive than the others.  She didn't look forward to spending the money to replace it.

She brought up  liking the way we did business and was enjoyed the car she purchased.  Also that when friends mentioned needing a car, she always told them about us and that we were pretty easy to get along with.

She had been looking at new cars, particularly the ones that have a 100,000 mile power train warranty.  And ws surprised when she was told that they might be able to get her financed.  She realized that having a good record with our company helped her credit score.

I hope she gets her new car, even though  will miss seeing her as a customer.